Comprehensive mailroom management and administrative notifications

The management of mailroom and official notifications from Public Administrations is a critical process in the daily operations of an energy company, with high volumes, legal sensitivity and multiple internal recipients, which involves great complexity due to short margins in response times.

The previous system had limitations to absorb these flows efficiently, made traceability difficult and required intensive manual intervention to classify, extract data and distribute documentation.

AdeA provides the service comprehensively: we provide the technology, digitization, automation and archiving platforms, as well as the specialized BPO team that classifies, extracts metadata and routes documents and notifications to responsible areas. Automation, BPM and artificial intelligence tools have been integrated to facilitate intelligent classification, reduce manual processing and improve internal response times.

The entire service has been deployed, ensuring operational continuity and adapting to existing technical conditions without penalizing the quality of the service.

After 15 months of continuous service, the energy group has a scalable, automated and fully traceable model for managing its correspondence and notifications. The combined use of technology, optimized processes and specialized personnel has significantly reduced processing times and improved control over sensitive documentation.

The solution allows us to continue evolving towards increasingly digital models, supported by AI and intelligent automation.