Documentary Remediation in Corporate Banking

Corporate banking offices manage large volumes of physical documentation for their operations with clients. Unlike the private banking environment, more digitalized, this process still depends on paper.

Manual control of documentation — validation of signatures, attachments, powers, etc. — generated errors, losses, slowness and lack of traceability. In addition, inter-office and corporate communication was poorly structured, causing internal friction, wasted time and a bad image before customers.

We completely redesigned the document remediation process, incorporating solutions that ranged from mass digitization, evaluation of available documents with AI, the automation of their returns to the office in the event of an incident, to the secure custody of documents.

As part of this redesign, we ensure that each bank manager has the traceability of the documents of their operations, we clarify internal responsibilities and we control documentary returns in a structured way and we provide secure access to the originals through a custody system accessible in real time.

Our service is making it possible to eliminate manual tasks, reduce operational burden and, as a result, office managers gain productive time. Additionally, corporate areas have reduced internal friction thanks to clear responsibilities and immediate access to information.

In addition, digitized control minimized errors, prevented document losses, shortened correction times and allowed for faster responses to the customer. All of this favored integration with other bank initiatives and reinforced its image as an efficient and reliable entity.