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Automation, the Future of Healthcare
The Government's PERTE, which seeks to have an integrated database that allows the collection, treatment, analysis and exploitation of data from different sources to improve prevention, diagnosis, treatment, rehabilitation and research, would not be possible without new automation technologies, both RPA (Robotic Process Automation) as well as Artificial Intelligence (AI).
Thanks to their combination, healthcare professionals can anticipate the facts, make much safer and more accurate diagnoses and make the best decisions in both research and healthcare.
What benefits does automation provide to patients and professionals
· Better quality of care. Not only is it possible to speed up response times, but also to provide care with higher levels of personalization without requiring human intervention to do so.
· Increased productivity. Administrative and healthcare personnel can be freed from certain repetitive tasks, giving them the opportunity to allocate their time to more tasks directly related to patients.
· Satisfied patients. As a result of the previous two, patients end up much more satisfied with the care provided to them. The patient experience is improved and more personalized. In addition, the patient feels clothed from the first interaction, in which he perceives that his interlocutor knows his previous history.
· Patient privacy. The automation of health processes means that there is no need for private data to pass through so many hands; the system can automatically classify, extract and exploit them, giving access only to authorized personnel.
· Easy regulatory compliance. Thanks to by automating health processes using bots, it is possible to reduce errors and simplify regulatory compliance in a sector as regulated as healthcare.
· Digitization of documents. The digitization of medical records and the intelligent capture of data using RPA and Artificial Intelligence technologies allow better and faster access to information.
· Security. One of the great advantages of automating health processes is that Bots RPA generates event logs for each step taken during these processes, which in the future allows for full auditing and guarantees visibility in the event of possible incidents. In addition, the digitization of this information simplifies the possibility of having Back-ups and backup centers.
Where to apply RPA in the health sector
· Registration and synchronization of patient data. The health sector brings with it an enormous administrative burden; only in the case of patients it includes their personal data, medical records (with all the documentation that this implies), private insurance data if they have one... To this it is necessary to add the information of the center and its staff, as well as that related to providers, so technologies such as intelligent document capture, natural language processing (NLP) or voice recognition for the preparation of medical reports have been become essential to gain efficiency in management.
· Appointment Scheduling. Managing patient appointments is one of the most time-consuming tasks for staff, despite the fact that it is a very mechanical action. Applying RPA technology, the assignment of day, time and doctor to each patient is done in an unattended manner, and it is even possible to schedule reminders to keep the agenda as updated as possible and, in the event that a patient cancels at the last minute, to be able to fill in that space.
· Communications with patients. In addition to managing appointments and reminders of appointments, the automation of health processes significantly improves communication with patients, being able to automatically send satisfaction surveys, medication reminders, checks, etc.
· Analysis of medical data. The management of strictly medical information can also be automated through properly developed RPA flows and bots. Once the triage data is entered, for example, the patient's case is referred to the corresponding area, leaving a traceability of all their passage through the center. The degree of automation is such that alerts can be configured to anticipate any incident in the event of recurrent disorders, abnormal behavior when taking medication, etc.
· Financial processing. Especially in cases of private healthcare, the automation of health processes provides enormous flexibility in terms of billing. Los Bots Programmed software automatically manage invoices and collections, cross-checking the information with each company and health insurance. Closely related to this, all hospital inventory management can also be optimized using RPA technology.
· Complaints Management. Thanks to the automation of claims, both from providers and patients, the specific agents who handle each of them are promptly notified and can extract all the required information in real time, seeing at a glance any exception or particularity that needs to be applied. In addition, the possibility of human error is minimized while secure fraud attempts are better detected.
· Personnel management. Like any other company, the staff of a health center must also be managed, from their arrival and on-boarding, to their payroll, shift and guard management, vacations, etc. The administration of most of these tasks can gain agility by defining automated process flows.
· Generation of data reports. The volume of information generated in the health sector is enormous and, in addition, of all kinds (doctors, administrators, patients, diseases, providers...). Thanks to the progress in digital transformation processes, dependence on paper is drastically reduced, since all this data is accessible from anywhere and it is possible to generate reports and dashboards automatically to make the best decisions at the most appropriate time.
Why Adea
The Health sector is one that Adea has been working on for more years, knowing how to take advantage of new data sources to innovate workflows. The automation it performs of health processes contributes to better management and access to patient information, which results in improved care.
Any document, whether patient records, consultations, diagnostic tests or medical reports, and their corresponding associated processes, can be digitized and automated to not only protect their security but also enjoy an agility that increases efficiency and quality of service.
