.svg)
Current State of Public Administration in Spain
Spain ranks 5th in terms of digital public services in Europe, according to the Digital Economy and Society Index (DESI). Our country has a Plan for the Digitalization of Public Administrations 2021-2025 with which three major objectives are pursued:
· Improve the accessibility of public services to citizens and companies, safeguarding the protection of personal and business data.
· End social and territorial digital divides.
· Promote the efficiency of Public Administrations.
To this end, the Plan is equipped with an investment of 3,165 million euros, of which at least 970 million are allocated to regional and local governments. One of the strategic axes of this digital transformation of the AGE involves the hyperconnection between existing information silos that actually allow compliance with regulations such as Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations (LPACAP).
One of the great novelties introduced by this law for citizens in its articles was the right and obligation to relate electronically to Public Administrations, something that is not always simple. So much so that even today the Administration requires the presentation of documents over and over again - from the national ID to the family book or the registration certificate - despite the fact that all of them are already in its possession.
The solution comes hand in hand with the digitalization and automation of processes in which information flows between the different levels of the Administration, with guarantees of privacy protection and management capacity with high levels of self-service.
Trends that will impact the public sector
· CLOTHING. The introduction of information into systems, its indexing and management, combining different sources and formats, makes the Administration one of the major consumers of automation technologies. Thanks to it, the productivity of civil servants increases while doing their daily work more pleasant, being able to allocate the time saved on more mechanical tasks to others that provide value to the citizen.
· Self-service portals. They are another technology that, based on RPA, can be decisive for the success of electronic administration, providing citizens with personalized content automatically. In a way, the My Citizen Folder application, which has already accumulated more than 900,000 downloads and 5 million accesses, is a good example of this.
· Blockchain. This is one of the most disruptive technologies in the digital functioning of APPs, because it rethinks the processing of information and the very automation of certain procedures. Thanks to blockchain, it is possible to reinforce the fight against fraud and enjoy greater traceability of actions. It is called to change the legal-administrative relationship by allowing information to be recorded, guaranteeing its integrity and immutability (with the date and time of registration) and to promote citizen control by increasing transparency.
· Internet of Things (IoT). The sensorization of public spaces, either to turn on certain luminaires automatically (intelligent lighting) when necessary, to warn of the collection of urban solid waste if the containers are full or to make certain decisions based on the climatic conditions of each specific area, bring us to so-called 'smart cities' as an example of efficiency and sustainability.
· 5 G. Communications have become an essential component, precisely and as we saw in the previous point, to send the extraordinary amount of data required for citizen management and to do so, in addition, with the necessary levels of latency. 5G meets these requirements (up to 100 times faster for high-definition content), not only conceived as a network deployed by a telecommunications operator, but as private 5G networks - in airports, train stations and buses... - that offer greater performance and benefits than Wi-Fi.
· Artificial Intelligence (AI). Not only can AI bring better usability to citizens thanks to the incorporation of Chatbots or Virtual and Augmented Reality technologies, but it is an unparalleled contribution to advanced analytics processes for the improvement of the provision of public services via Machine Learning.
Adapting employee competencies
One of the aspects that should not be lost sight of is the need for training public employees in new technologies. In this sense, the new Digital Spain Agenda 2025 includes the development of a National Digital Competence Plan. It is structured in six major skill groups:
· Digital literacy, information and data. It includes everything related to the navigation, search and filtering of information, data and digital content, as well as their storage and analysis.
· Communication and collaboration. It focuses on communication and collaboration with other agencies and AAPP.
· Creation of digital content. As important as developing digital content is knowing the rules relating to copyright and licensing.
· Security.With greater digitization of information, it is imperative to have a culture of security in terms of protection of devices and personal data and digital identity, as well as health and the environment.
· Problem solving. Although it is not essential because we have specific departments, knowing how to identify technological needs and solve certain technical problems does not hurt.
· Digital transformation and innovation. It helps to constantly improve and innovate in the provision of public services, optimizing processes.
Benefits associated with digital transformation
The digital transformation of APPs brings significant benefits, which can be divided into two areas:
· For citizens
o Greater speed and convenience, eliminating waiting times and travel.
o Availability 24 hours a day, 365 days a year.
o Simplified management of procedures, allowing you to track your status.
o Easier access to information, adapted and personalized to the needs of each citizen.
o Omni-channel care for citizens and companies.
· For Public Administration
o Improving the productivity and competitiveness of public employees.
o Reduces costs in the provision of public services, gaining agility.
o Greater transparency.
o It promotes cooperation, interoperability and the exchange of information with other bodies or public institutions.
o More sustainability by reducing the consumption of paper, ink, etc. as well as saving energy resources.
Adapted Adea services
Hyperautomation of processes is one of the flags of Adea, which with its experience in this field can become an ally of the public sector. Its team of professionals is able to identify AAPP processes that can be optimized through automation. In many of these cases and given the large infrastructure park Legacy With which the Administration has, Adea makes it possible to undertake modernization by amortizing past investments through the development of applications Low-code.
Adea, as an expert in information management, provides the cutting-edge technology and consulting with which to carry out and monitor a digital transformation of the way in which the Administration relates to citizens and companies.
