The impact of process automation on the legal sector
The capture, collection, indexing and analysis of the enormous quantities of documents that are being worked with in the legal sector make it impossible to do it exclusively manually. So much so that much of the delay that is dragging on in justice comes precisely because we have previously addressed process automation strategies in the legal sector.
Tackling RPA projects in this field is not only synonymous with improved efficiency and speed, but it also serves to ensure that no errors are made in judicial proceedings. Collecting all the necessary information without losing anything along the way, meeting deadlines and with complete traceability and version control is possible, with the added advantage that staff is not overloaded with these more mechanical tasks.
In the end, as far as law firms are concerned, all of this translates into better use of available resources, cost cuts and greater customer satisfaction. In the same way and on the side of the Administration of Justice, betting on this automation makes it possible to eliminate bottlenecks, providing a better service to citizens.
Key benefits of successful process automation
· Improved productivity. Given the high volumes of information handled in the legal sector, automating a large part of these processes has a direct impact on improving productivity. Workers are freed from many mechanized tasks, being able to spend more time on others that require their experience and provide greater added value.
· Standardization of activities. Thanks to the automation, the legal sector benefits directly from a homogenization of processes. Instead of each worker performing certain tasks in a different way, the definition of processes to be able to apply RPA technology allows for a standardization of activities, improving their traceability, auditing and control of each of them.
· Automation of contracts and communications. One of the advantages of the legal sector when it comes to deploying a process automation strategy is that the law is the same for everyone, finding many common spaces that allow greater standardization. This is the case, for example, of drafting contracts, whose structure is very similar and in which, depending on certain parameters, it is possible to introduce the necessary customization. Along the same lines, the Bots of RPA also simplify the sending of automated emails to customers and suppliers.
· Reducing risks. In a sector with so many repercussions, it is crucial that the information being handled is correct and accurate. Automation favors the reduction of human errors in processes, so that risks are minimized, both for clients and for law firms or the Administration in matters such as billing, meeting deadlines, notifications, etc.
· Fast response to customers. Committing to automation in the legal sector leads to a streamlining of processes, allowing for a faster response to clients and, thus, improving their levels of satisfaction. Thanks to this, customer retention and loyalty are improved and, in addition, it is possible to serve more customers in less time, increasing billing volumes.
New trends and features
The trends in recent years in the legal sector reveal the incorporation of Artificial Intelligence (AI) and Machine Learning (ML) in all process automation strategies. Arbitration, litigation or due diligence involves the analysis of large volumes of information, and these technologies make it possible to automate this mass processing of information, ensuring that nothing is overlooked. Although it is true that more and more Natural Language Processing (PLN) functionalities are being implemented, the legal sector believes that the language used is very technical and regulated, which further simplifies these exhaustive documentation analyses.
On the other hand, controlling the different documents that make up a file and the electronic signatures that are necessary to complete certain tasks is much easier and in many law firms it has been the gateway to automation. With a simple checklist, the systems are able to collect all the different documents and assemble a file. In addition, the system makes it possible to define certain KPIs in such a way that it is much easier to carry out quality controls in an unattended way, intuitively viewing performance reports that serve to improve decision-making.
In addition, another of the great advantages of new automation platforms is their nature Cloud, in other words, you can access its functionalities and information from anywhere and at any time, whether in the office, the courts or working remotely.
Adea Process Automation Service
Adea's technology provides organizations that carry out their activities in the legal and legal sector with extra competitiveness, since while it allows their processes to be streamlined, accompanied by greater efficiency, it also helps to generate collaborative spaces by standardizing information.
In a sector as sensitive as the legal one, over the years Adea has become an ally that provides peace of mind, since the knowledge that its professionals have of specific cases of the sector and its hyperautomation technology makes it possible to deploy an information and process management strategy End-to-end agile and scalable.